English - Nooteboom Giants on the Road Magazine English - Nr. 4 - 2017 | Page 41

TECHNOLOGY Damage quickly and professionally repaired ‘OUR AIM: TO QUICKLY HELP CUSTOMERS ON THEIR WAY’ DAMAGES: THEY COME IN ALL SHAPES AND SIZES, AND ESPECIALLY WHEN IT CONCERNS DAMAGE TO THE CHASSIS, THE DAMAGE AMOUNT CAN BE QUITE SUBSTANTIAL. IN CLOSE COOPERATION WITH INDEPENDENT DAMAGE EXPERTS, NOOTEBOOM HELPS THEIR CUSTOMERS TO QUICKLY AND PROFESSIONALLY DEAL WITH DAMAGES, AS THEY DO IN GERMANY. That we will find damage expert Erik Thijssen at the Nooteboom head office in Wijchen is not a given. He spends most of his working week in Germany where he regularly helps customers whose vehicle has been damaged. COMPLEX VEHICLES ‘In case of damage the customer naturally wants to be up and running as soon as possible’, says Thijssen. ‘A collision, a bent axle due to ■  overloading, damage to the paintwork by being exposed to salt seawater: damage to a trailer comes in many forms. It’s a nuisance, because every day that the trailer is out of service due to damage will cost the transport operator money. Companies used to have a few trailers on stand-by for emergencies, but for reasons of efficiency this is hardly ever the case these days. Also, over the years our vehicles have become more complex: if a trailer is out of service it’s often not possible to just replace it with another vehicle. Also, the more special the vehicle, the more specific This trailer was immersed in salt seawater for days 41