English - Nooteboom Giants on the Road Magazine English - Nr. 4 - 2017 | Page 43
TECHNOLOGY
we can accurately determine the size of the damage and how much it will
cost to repair it.’
HIGH QUALITY STANDARDS
Thijssen points out that this way of working has advantages for all parties
concerned. He continues: ‘The damage expert can go to the insurers
with a substantiated damage report. We at Nooteboom can get on with
the repairs of the damaged vehicle in accordance with our high quality
standards. And most important of all: The customer can be on the road
again as soon as possible with his perfectly repaired trailer, knowing that
the costs will be covered by the insurance. Just to be clear: customers
who have suffered damage are of course not obliged to involve us when
dealing with the claims. They are free to join forces with an independent
damage expert of their choice. But since vehicles like ours are getting
more complex all the time it is definitely a good idea to let us, as the
manufacturers, have a look and give an opinion. In this way you’ll avoid
unpleasant surprises and more down-time than necessary.’ ■
■
Erik Thijssen, technical specialist at Nooteboom
MARTIN EIKMEIER, DAMAGE EXPERT FAHRKOM
‘THE EXPERTISE OF NOOTEBOOM HELPS US’
■ The electronic systems were almost entirely replaced
■ Damage done by salt water is difficult to see
‘When dealing with damage claims it is handy that we can rely on
the expertise of Nooteboom. As the manufacturer Nooteboom has
the all the knowledge needed to assess, together with us, the size
of the damage. Furthermore, the Nooteboom engineers can like
no others calculate or discuss where the forces have gone and how
exactly the damage was caused. Having this information makes your
position as claimant much stronger if there are any queries. And the
expertise of Nooteboom also helps us to assess correctly what the
value of the vehicle was one second before the damage occurred;
information that in German law is important to determine the
amount of compensation.’
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